(1)    Introduction
Please read these conditions of sale carefully.
You will be asked to expressly agree to these conditions of sale before you place an order for products from our website.

(2)    Interpretation 
In these conditions of sale, “we” means John E. Wright & Company Ltd trading as Instaprint (and “us” and “our” will be construed accordingly); and “you” means our customer or potential customer for products (and “your” will be construed accordingly).

(3)    Order process 
The advertising of products on our website constitutes an “invitation to treat”; and your order for products constitutes a contractual offer.  No contract will come into force between you and ourselves unless and until we accept your order in accordance with the procedure detailed below.

In order to enter into a contract to purchase products from us, you will need to take the following steps:  Chose your product and selected your choice of quantity and paper finish. Add the products you wish to purchase to your shopping cart, and then proceed to the checkout; (ii) if you are a new customer, you must then create an account with us and log in; if you are an existing customer, you must enter your login details; (iii) once you are logged in, you must select your preferred method of delivery and confirm your order and your consent to these conditions of sale; (iv) you will be transferred to the Sagepay website, and Sagepay will handle your payment; (v) we will then send you an initial acknowledgment; and (vi) once we have checked whether we are able to meet your order, we will either send you an order confirmation (at which point your order will become a binding contract) or we will confirm by email that we are unable to meet your order.”

We will not file a copy of these conditions of sale specifically in relation to your order.  We may update the version of these conditions of sale on the website from time to time, and we do not guarantee that the version you have agreed to will remain accessible.  We therefore recommend that you download, print and retain a copy of these conditions of sale for your records.

The only language in which we provide these conditions of sale is English.

Before you place your order, you will have the opportunity of identifying whether you have made any input errors by reviewing your details before the payment pages.  You may correct those input errors before placing your order by clicking the ‘back’ button on the page.

(4)    The products 
Business cards, business stationery, letterheads, compliment slips, printed envelopes, banner stands, banners, pop up displays, outdoor signs, flyers, leaflets, postcards, folded leaflets and cards, posters, display boards, canvas prints, booklets, paperback books, dissertation and thesis printing and binding, NCR pads and sets, CAD printing.

(5)    Price and payment 
Prices for products are quoted on our website.  The website contains a large number of products and it is always possible that some of the prices on the website may be incorrect.  We will verify prices as part of our sales procedures so that a product’s correct price will be stated when you pay for the product.

In addition to the price of the products, you will have to pay a nominal delivery charge, which will be as stated when you pay for the product unless you elect to “collect from store” in which case delivery charges will not apply.

Payment must be made upon the submission of your order.  We may withhold the products and/or cancel the contract between us if the price is not received from you in full in cleared funds.

The prices on the website exclude all value added taxes (where applicable).

Payment for all products must be made by either, Credit, Debit Card or Paypal.

Prices for products are liable to change at any time, but changes will not affect contracts which have come into force.

If you dispute any payment made to us you must contact us immediately and provide full details of your claim.  If you submit an unjustified credit card, debit card or other charge-back then you will be liable to pay us, within 7 days following the date of the charge-back: (i) an amount equal to the amount of the charge-back; (ii) all third party expenses incurred by us in relation to the charge-back (include charges made by our or your bank or payment processor or card issuer); (iii) an administration fee of GBP £12 (including VAT); and (iv) all our reasonable costs, losses and expenses incurred in recovering the amounts referred to in this paragraph (including without limitation legal fees and debt collection fees).

Without prejudice to our other rights, if you submit an unjustified credit card, debit card  or other charge-back, then we may terminate any contracts between you and us under these terms of sale by giving you written notice of termination.

For the avoidance of doubt, if you fail to recognise or fail to remember the source of an entry on your card statement or other financial statement, and make a charge-back as a result, this will constitute an unjustified charge-back.

(6)    Your warranties 
You warrant to us that:

  1. you are legally capable of entering into binding contracts, and you have full authority, power and capacity to agree to these conditions of sale;
  2.  the information provided in your order is accurate and complete;
  3. you will be able to accept delivery of the products;
  4. you are resident in England or Wales; and Scotland

(7)    Delivery policy 
Our prices are based on our Standard Delivery which is 5-7 working days from the date of our order confirmation.
Where Express Delivery has been selected, that is, 3-4 working days from the date of our order confirmation, a surcharge of 15% is added before VAT at the checkout. The first working day commences on the working day a print ready PDF file is received by us provided it is received before 9.30am on that working day. If received after 9.30am then the first working day will commence the following working day.

Every endeavour will be made by us to deliver all orders within the agreed time frames but are not guaranteed. In the unlikely event that we fail to deliver an Express Delivery within the 4 working days then the 15% surcharge will be refunded in full and in the event that we fail to deliver a Standard Delivery order within 7 working days we do guarantee that dispatch of the product ordered will be within 30 days of the later of receipt payment and the date of our order confirmation unless there are exceptional circumstances.

We will only deliver products within mainland United Kingdom within the time frames stipulated and for the single delivery charge charged at the checkout, but we are willing to enter into a special arrangement if delivery is required outside these areas, the terms and conditions to be discussed and agreed between the two parties.

Similarly, where “Panic Turnaround” is required a special arrangement is agreed between the two parties by discussion and written confirmation of the terms and conditions of that arrangement. Nevertheless a surcharge of at least 25% on the standard advertised price will be incurred.

(8)    Risk and ownership 
The products will be at your risk from the time of delivery.  Ownership of the products will only pass to you upon the later of:

  • delivery of the products; and
  • receipt by us of full payment of all sums due in respect of the products (including delivery charges).

We will be entitled to recover payment for the products even where ownership has not passed to you.

(9)    Cancellation 
You have a right to cancel an order as long as the print process has not started and provided that it is not as a result of you finding a cheaper price elsewhere. The print process is deemed to have started once our graphic design team have accessed and opened any files supplied.

Where a printed proof has been ordered and the print order subsequently cancelled for whatever reason, then a refund will be given for the total value of the order less the cost of the printed proof(s) less a £50 administration charge.

A cancellation fee will apply and covers admin charges, artwork verification and proof preparation. It is
non-refundable.

(10)    Statutory rights 
Nothing in these conditions of sale affects your statutory rights (including your right to receive a refund in respect of any defective product we sell to you).

(11)    Returns and Refunds 
We will not accept any liability for errors, grammar, spelling or omissions made on artwork approved or supplied by you. If the order arrives damaged, or defected, it is necessary to inform us about this fact within 10 days from delivery.

We reserve a right to ask for samples of damaged or defected goods before we offer a re-print or refund. On the sight of samples we will decide on how to proceed depending on the fault. If we are at fault we will offer a re-print, or partial refund or full refund depending on the error.

Claims received later than 10 days after delivery day might be rejected.

All sales are final since we customise each order according to your request. We give no refunds or credit but if we verify that we made an error, we will re-print your order.

If you cancel a contract and are entitled to a refund, we will usually refund any money received from you using the same method originally used by you to pay for your purchase. We will process the refund due to you as soon as possible and, in any event, within 30 days of the day we received your valid notice of cancellation.

(12)    Limitations and exclusions of liability 

Nothing in the conditions of sale will: (a) limit or exclude the liability of a party for death or personal injury resulting from negligence; (b) limit or exclude the liability of a party for fraud or fraudulent misrepresentation by that party; (c) limit or exclude any liability of a party under Section 12, 13, 14 or 15 of the Sale of Goods Act 1979 or Part I of the Consumer Protection Act 1987; (d) limit any liability of a party in any way that is not permitted under applicable law; or (e) exclude any liability of a party that may not be excluded under applicable law.  Any statutory rights which you have as a consumer, which cannot be excluded or limited, will not be affected by the conditions of sale.

The limitations and exclusions of liability set out in this Section and elsewhere in the conditions of sale: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the conditions of sale or in relation to the subject matter of the conditions of sale, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.

We will not be liable to you in respect of any losses arising out of any event or series of events beyond our reasonable control.

We will not be liable to you in respect of any business losses, such as loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.

(13)     Copyright 
The Customer shall be responsible for obtaining all necessary authorities and consents to reproduce (non-exhaustively) artwork, photographs, copyright text and the like (“Materials”) prior to instructing us to reproduce the same. The Customer shall indemnify and hold blameless us against all demands, actions, costs, expenses (including but not limited to legal costs and disbursements), losses and damages arising from or suffered or incurred by reason of any claim (including but not limited to the defence of such claim) that the reproduction of the materials by us infringes the intellectual property or other rights of any third party or misuses the confidential information of a third party.

All design Work commissioned or ordered by the Customer and originated by us shall, as to its material elements and as to the copyright or design right in relation to it, belong to Instaprint trading as John E. Wright & Company Ltd.
The Customer shall not have any right to reproduce or authorise any other person to reproduce any such design work in whole or in part or do any act which would, in the absence of written authorisation by Instaprint trading as John E. Wright & Company Ltd, infringe any copyright or design right which may subsist in relation to any such design Work.

We may, at the request of the Customer, assign the copyright and design right of design Work to the Customer upon payment of our expenses in relation to such assignment.

(14)    General terms 

We will treat all your personal information that we collect in connection with your order in accordance with the terms of our privacy policy; use of our website will be subject to our website terms of use.

Contracts under these conditions of sale may only be varied by an instrument in writing signed by both you and us.  We may revise these conditions of sale from time-to-time, but such revisions will not affect the terms of any contracts which we have entered into with you.

If any provision of these conditions of sale is held invalid or unenforceable by a court of competent jurisdiction, the remaining provisions will remain in full force and effect, and such invalid or unenforceable provisions or portion thereof will be deemed omitted.

No waiver of any provision of these conditions of sale, whether by conduct or otherwise, in any one or more instances, will be deemed to be, or be construed as, a further or continuing waiver of that provision or any other provision of these conditions of sale.

You may not assign, charge,  sub-contract or otherwise transfer any of your rights or obligations arising under these conditions of sale.   Any attempt by you to do so will be null and void.  We may assign, charge, sub-contract or otherwise transfer any of our rights or obligations arising under these conditions of sale, at any time – providing such action does not serve to reduce the guarantees benefiting you under these conditions of sale.

Each contract under these conditions of sale is made for the benefit of the parties to it and is not intended to benefit, or be enforceable by, any other person. The right of the parties to terminate, rescind, or agree any amendment, variation, waiver or settlement under such contracts is not subject to the consent of any person who is not a party to the relevant contract.

Subject to the first paragraph of Section [12]: these conditions of sale contain the entire agreement and understanding of the parties in relation to the purchase of products from our website, and supersede all previous agreements and understandings between the parties in relation to the purchase of products from our website; and each party acknowledges that no representations not expressly contained in these conditions of sale have been made by or on behalf of the other party in relation to the purchase of products from our website.

These conditions of sale will be governed by and construed in accordance with English law, and the courts of England and Wales will have [non-]exclusive jurisdiction to adjudicate any dispute arising under or in relation to these conditions of sale.

(15)     Product Specification
We have a policy of continuous product development and reserve the right to amend the specifications of any goods or products without prior notice in relation to future sales. Products supplied may differ as a consequence of multi-standard colour systems, notably the international screen based colour system of RGB and the print colour system of CMYK. We endeavour to display and describe as accurately as possible the printed colours of our products that appear on the website. However we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the product delivered.

(16) Quantity Variation 
We shall be deemed to have fulfilled our contract by delivery of a quantity within 5% plus or minus of the quantity of printed goods ordered and you will be charged at the contract rate for the quantity delivered.

(17) Force Majeure 

We will not be held responsible for failure or delay in the carrying out of our obligations under the contract arising from any cause outside our reasonable control or by inability to procure materials or articles except at higher prices due to any such cause and in such circumstances we shall be entitled by notice to terminate the contract in whole or in part without incurring any liability whatsoever to you.

(18)    About us 

Our full name is John E. Wright & Company Ltd as Instaprint.
Our registered office is: 
115 Huntingdon Street, Nottingham, NG1 3NF

and our principal trading address is: 
18a Heathcoat Street, The Lace Market, Nottingham NG1 3AA

Our company registration number is 362051
Our email address is sales@johnewright.com
Our VAT number is 116806869

“efforts ‘above and beyond the call of duty’ late into the night”

“I am indebted to you both for your extraordinary efforts”

Adam Shore